Orders & Shipping
What are your shipping charges ?
We charge a flat shipping fee of ₹99 on orders below ₹999. Shipping is FREE on orders of ₹999 and above.
Do you ship across India?
Yes. We ship Dcluttr products across India, subject to serviceability of the delivery address.
How long will my order take to arrive?
Orders are usually dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order is dispatched, you will receive tracking details by email or SMS. You can use these details to track your shipment.
Can I cancel or modify my order?
Orders can be cancelled or modified only if they have not yet been dispatched. Please contact us as soon as possible after placing your order, and we will do our best to assist you.
Returns & Payments
What is your return and replacement policy?
We accept requests for damaged, defective or incorrectly delivered products within 7 days of delivery. Please contact us with your order details and clear photographs of the product and packaging. Once the issue is verified, we will arrange a replacement or provide an appropriate resolution.
What should I do if I receive a damaged or incorrect product?
Please contact us within 7 days of delivery with your order details and clear photographs of the product and packaging. We will review the issue and arrange a replacement or suitable resolution.
What payment methods do you accept?
We accept major online payment methods, including credit cards, debit cards, UPI and other payment options available at checkout.
Do you offer Cash on Delivery (COD)?
If COD is available for your location, it will be displayed as a payment option during checkout.
Products & Care
Are Dcluttr products washable?
Yes. Most Dcluttr storage products are made from durable, washable fabrics. We recommend gentle hand washing for longer product life. Please refer to the individual product page for specific care instructions.
How should I care for my Dcluttr products?
Care instructions may vary by product. Unless otherwise specified, we recommend gentle hand washing, mild detergent and air drying. Avoid harsh chemicals and high-heat drying to help preserve the fabric and finish.
Where can I find more information about a product?
Each product page includes details about its materials, dimensions, features and recommended use. If you need any additional information before placing your order, please feel free to contact us.
Contact
How can I contact Dcluttr?
You can reach us through our Contact Us page. We aim to respond to all enquiries within 24 hours.